Tuesday
Jan042011
Anonymity Dilutes Accountability
Print Article A major way to increase accountability is to reduce anonymity. There is a reason that crime is less per capita in small towns; people know each other.
Trust Edge Articles
Tuesday
Jan042011
Being Clear With Expectations
Few things are as frustrating as working for a manager who gives you an annual review and tells you all the things she thinks you should have been doing during the past year.
Tuesday
Jan042011
Conflict is Unavoidable
Most conflict occurs because of a lack of clarity in communication, so I feel it is important to address here. Expect conflict.
Tuesday
Jan042011
Great Leaders Take Responsibility
I have seen time and again how the committed take responsibility for their actions. In our high-litigation culture, there’s always someone else to blame.
Monday
Feb212011
How a Trusted Leader Gains an Edge
In the late 1980s, Whole Foods Company Chairman and CEO, John Mackey, set the pay ceiling for his executives at no more than eight times the pay of an entry-level employee.
Monday
Feb212011
How to Be a Clear Communicator
To the extent that one shares meaning with another, the two parties communicated. Anyone familiar with the academic side of communication can tell you, it’s very difficult for any two people, much less groups, to accurately convey meaning to one another.
Monday
Feb212011
Insincere Apologies are Trust Killers
I had a chance to sit down with the CEO of Compass Strategic Investments. For six months, he lived and worked in the Netherlands, so he had some cultural observations to share.
Tuesday
Jan042011
Leaders are Readers
My grandmother was known for reading a book a day. I’m not exaggerating! As a matter of fact, she is famous in our family for reading all of the books in two libraries!
Tuesday
Jan042011
Listening Builds Trust
Growing up on the farm as the youngest of six kids, I learned how to eat fast, talk fast, and interrupt my siblings. Listening has not always come easily to me, and I’m not alone.
Tuesday
Jan042011
Motivate Contribution
There are plenty of people who want to make a difference, but haven’t put their vision into action. Contribution is tied to action.
Tuesday
Jan042011
Plan Ahead to Stay Ahead
t’s hard to get a running start on the day without a plan. You don’t want to waste your creative morning time wondering what you should do today.
Tuesday
Jan042011
Prioritize to Be Most Effective
While I agree with Ben Franklin’s idea, “If you fail to plan, you plan to fail,” countless companies have wasted time and money on strategic plans that are collecting dust.
Tuesday
Jan042011
The Bottom Line Effect of Caring for Your Customers
Top sales people don’t just get to where they are because they make a lot of calls, or because they know the best closing techniques.
Tuesday
Jan042011
The Greatest Secret of the Magnetic Person
One secret and irresistible quality of magnetic people is that they’re grateful.
Tuesday
Jan042011
The Impact of Compassion
Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers?
Tuesday
Jan042011
The Importance of Corporate Vision
I met an 88-year-old man named Orville at my health club, first noticing him one afternoon while checking in.
Tuesday
Jan042011
Trust is a Business Asset
The impact of trust on the economy can be witnessed at the corporate level. Bear Stearns, AIG, and Lehman Brothers were at one time considered trust-based businesses.